Frequently Asked Questions
Everything you need to know about KontentFire.
Getting Started
What is KontentFire?
KontentFire is an AI-powered social media automation platform that helps businesses create, schedule, and publish engaging content across multiple platforms including LinkedIn, Facebook, Instagram, and Twitter.
How do I create an account?
Visit app.kontentfire.com and click "Sign Up" to create your account. You can start with a limited-time 80% discount that includes full access to all features.
Do I need technical skills to use KontentFire?
No technical skills required. KontentFire is designed to be user-friendly with an intuitive interface. Simply connect your social accounts, choose a template, and let AI do the heavy lifting.
How long does it take to set up?
Most users complete setup in under 10 minutes. Connect your social accounts, set your brand preferences, and you're ready to create content.
Is there a special offer?
Yes! We offer a limited-time 80% discount with full access to all features.
Pricing & Plans
What plans are available?
We offer three plans: Spark ($29/month) for individuals, Blaze ($79/month) for growing businesses, and Inferno ($149/month) for agencies and teams. Annual billing offers a 20% discount.
Can I change my plan later?
Yes, you can upgrade or downgrade your plan at any time. Changes take effect at your next billing cycle, and we'll prorate any differences.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) through our secure Stripe payment processor.
Is there a refund policy?
If you're not satisfied with KontentFire, contact support for assistance.
What happens when I run out of credits?
You can purchase additional credits at any time, or upgrade to a higher plan for more monthly credits. Your scheduled content will continue to publish even if you've used all credits.
Features & Usage
Which AI models does KontentFire use?
KontentFire uses multiple AI models including GPT-4, Claude by Anthropic, and Perplexity for research. For image generation, we integrate with DALL-E and Stable Diffusion.
How many social accounts can I connect?
The number of connected accounts depends on your plan: Spark (5 accounts), Blaze (15 accounts), Inferno (unlimited accounts).
Can I schedule content in advance?
Yes! You can schedule content weeks or months in advance. Our calendar view makes it easy to plan and visualize your content strategy.
What content templates are available?
We offer templates including Battle Royale comparisons, Myth Busters, How-To guides, Checklists, Case Studies, Industry News, and more. New templates are added regularly.
Can I customize the AI-generated content?
Absolutely. You can edit any AI-generated content before publishing, set brand voice guidelines, and the AI learns from your preferences over time.
Security & Privacy
Is my data secure?
Yes. We use industry-standard encryption (AES-256) for data at rest and TLS 1.3 for data in transit. Our infrastructure is hosted on secure cloud providers with SOC 2 compliance.
Do you store my social media credentials?
No. We use OAuth authentication provided by each platform. Your passwords are never stored on our servers.
Can I delete my data?
Yes. You can delete your account and all associated data at any time from your account settings. Data deletion is permanent and completed within 30 days.
Do you sell user data?
Never. Your data is yours. We don't sell, rent, or share your personal information with third parties for marketing purposes.
Is KontentFire GDPR compliant?
Yes. We are fully GDPR compliant and offer data processing agreements for enterprise customers.